Pocono Raceway offers both our Worry-Free Weather Guarantee and Ticket Insurance provided through Fan Shield by Protecht Inc.
The Worry-Free Weather Guarantee ensures fans that purchased Sunday (July 14) NASCAR Cup Series Grandstand and/or Paddock Pass+ tickets directly from Pocono Raceway in advance will be reimbursed the face value if weather postpones the race and they are unable to make the rescheduled event. There is no additional cost for the Worry-Free Weather Guarantee and is automatically applied. Click Here For More Information.
Ticket Insurance provided through Fan Shield by Protecht Inc. is available upon checkout at an additional cost. This insurance protects the customers purchase for events such as Injury & Illness, Work Travel Conflict, Serious Illness Family, Layoffs/ Termination, Mechanical Breakdown. Click Here For More Information.
To learn more about each please review the information below.
Worry-Free Weather Gaurantee
The Worry-Free Weather Guarantee ensures fans that purchased NASCAR Cup Series event tickets directly from Pocono Raceway in advance will be reimbursed the face value if weather postpones the race and they are unable to make the rescheduled event. Additionally, Paddock Pass Plus tickets will also be eligible for reimbursement if it coincides with the purchase of 2024 NASCAR Cup Series Grandstand ticket.
Additional information regarding our weather guarantee program is detailed below. If you have any questions, which may not have been answered below, please email tickets@poconoraceway.com or call us at 1-800-722-3929.
*Worry-Free Guarantee applicable to NASCAR Events only.
Worry-Free Weather Gaurantee FAQs
Q: What is The Worry-Free Weather Guarantee?
A: If you purchase a grandstand, club or suite ticket in advance directly from Pocono Raceway for the 2024 NASCAR Cup Series event day (July 14), and it gets postponed because of weather and you cannot make the rescheduled event, you will be reimbursed the face value of your ticket.
Q: How much will this cost me?
A: Nothing, it is free to those who purchase in advance directly from Pocono Raceway. We are offering this guarantee to our fans as a courtesy and a thank you!
Q: What do you recommend fans do?
A: Buy your tickets and Paddock Pass+ tickets in advance directly from Pocono Raceway. Make sure your account information is accurate. We always like to recommend selecting print at home or mobile delivery of tickets, too. Go Green, It’s Not That Tricky!
Q: Do I have to purchase my tickets in advance?
A: Yes, you need to purchase your tickets in advance directly from Pocono Raceway. Tickets purchased in person at any Pocono Raceway ticket office or over the phone need to be made by 6 p.m. Eastern time the Wednesday of race week. Fans can order tickets online at poconoraceway.com.
Q: Are Paddock Pass Plus Tickets included in this Guarantee?
A: Yes. If you have purchased a NASCAR Cup Series Event ticket in advance from your account and have purchased a Paddock Pass Plus Ticket and if the race is postponed and you cannot attend the make-up date, you will be reimbursed. To have your Paddock Pass Plus Tickets reimbursed, you must have a Sunday grandstand ticket in your account. One Paddock Pass Plus Ticket per one purchased ticket will be reimbursed. More information about Paddock Pass Plus Ticket for our guests who camp can be found below.
Q: Why did you institute the Worry-Free Weather Guarantee?
A: Because of our fans. We know what a commitment it is to attend a race. The money, the travel, taking time off from work and the logistics involved. To offer this guarantee is the least we can do for our great fans.
Q: To which races does this apply?
A: NASCAR Cup Series Event day.
Q: How will I receive my money?
A: A check will be automatically sent to the address in your Pocono Raceway account within 4-8 weeks of the conclusion of the event.
Q: What do I need to do to participate in the Worry-Free Weather Guarantee?
A: Buy your tickets in advance directly from Pocono Raceway and make sure your information in your Pocono Raceway account is current. That’s it. No more work needed, no extra steps, no extra charges. You can access your account by clicking here.
Q: What will my reimbursement check be for and when will I receive it?
A: The face value listed on your ticket will be reimbursed and you will receive the check about 4-8 weeks of the conclusion of the event. Fees and services charges will not be reimbursed.
Q: What about support series races?
A: The Worry-Free Weather Guarantee is for 2024 NASCAR Cup Series event days only that are postponed because of weather.
Q: I paid by credit card, how will I get my refund?
A: All refunds will be issued via check and mailed to the address on your Pocono Raceway account.
Q: Is this the same as ticket insurance?
A: No. This is a Worry-Free Weather Guarantee. No fees, no charges and no additional work needed on your end. It’s all on us!
Q: How often are Pocono Raceway Sunday events postponed due to inclement weather?
A: Postponements are rare at Pocono Raceway. In over 80 NASCAR events at Pocono, only six races have been postponed because of weather.
Q: Does this cover other purchases like the Tricky Triangle Club or other add-on options?
A: It does not. The Worry-Free Weather Guarantee is for grandstand, club or suite ticket holders for NASCAR Cup Series Event Days that are postponed because of weather. Paddock Pass Plus Ticket purchased with a NASCAR Cup Series grandstand seat are covered under this program.
Q: I am a camper, does this apply to me?
A: Thank you for being among our large and loyal group of campers. If you purchased a Sunday grandstand ticket and the race is postponed and you are unable to make the rescheduled date, the face value of your NASCAR Cup Series grandstand ticket will be reimbursed. If you purchased additional Paddock Pass Plus Tickets above the two that are included with the advance purchase of your camping spot, those Paddock Pass Plus Tickets will be reimbursed if you also have a NASCAR Cup Series Grandstand ticket. One Paddock Pass Plus Ticket per one purchased ticket will be reimbursed. Unfortunately, we are not in a position to reimburse you for your spot or guest passes. We appreciate your business and hope you continue to enjoy the Bark Park, Infield Block Party, and Saturday Fireworks Spectacular!
Ticket Insurance – Fan Shield Powered by Protecht
Q: How do I add on Ticket Insurance?
A: Upon checkout the ticket buyer will be prompted with an option to add on ticket insurance prior to submitting your credit card information for final payment. Tickets must be purchased directly through poconoraceway.com
Q: What does Ticket Insurance cover?
A: Injury & Illness, Work Travel Conflict, Serious Illness Family, Layoffs/ Termination, Mechanical Breakdown, and more. Click Here for additional terms and conditions.
Q: Does Ticket Insurance cover if the race is postponed due to weather and I can not attend?
A: No. Please see our Worry-Free Weather Guarantee information above.
Q: How is this different than the Worry-Free Weather Guarantee?
A: The Worry-Free Weather Guarantee ensures fans that purchased Sunday (July 14) NASCAR Cup Series Grandstand and/or Paddock Pass+ tickets directly from Pocono Raceway in advance will be reimbursed the face value if weather postpones the race and they are unable to make the rescheduled event. There is no additional cost for the Worry-Free Weather Guarantee and is automatically applied. Ticket Insurance provided through Fan Shield by Protecht Inc. is available upon checkout at an additional cost. This insurance protects the customers purchase for events such as Injury & Illness, Work Travel Conflict, Serious Illness Family, Layoffs/ Termination, Mechanical Breakdown.
Q: How do I submit a claim?
A: Please Visit: https://ticketguardian-a.requestmyrefund.com/fanshield/refund’
If you have any questions about your plan, please contact (844) 849-4827. Please include your name, policy number and relevant information you wish to share. Please do not send any confidential information, such as medical information or credit card data, via non-secure email.
Q: Where can I read the Ticket Insurance Terms?
A: Please Visit: https://protecht.com/consumer-terms/
Q: I am still confused… HELP!
A: Give our ticket office a call at 1-800-RACEWAY or E-Mail tickets@poconoraceway.com
